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Terms and Conditions PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. May 2013 Terms & Conditions Online/Phone Orders and Order Statement Confirmations By signing order statement confirmation or purchasing online, customer agrees to all terms and conditions as noted. Upon receipt of said order statement confirmation or e-mail confirmation via online purchase your order will be presented to our workroom for production. Upon receipt of order statement confirmation and online order customer order has been logged in. Once signed “Order Confirmation Statement” has been returned, workroom will begin production immediately. It may take approximately one or two business days to process a Purchase Order and that we are able to complete the address verification and payment process. The estimated time of production 1) Furniture-6-8 weeks, 2) Mattress-4-6 weeks and 3) Linens - 4-6 weeks more or less. The estimated time of arrival is determined by the chosen method of shipping and the carrier's local delivery guidelines. 2-3 weeks. PAYMENT TERMS: Please contact and alert your credit card company prior to submission. Cranium will run the payment method within 1-2 days after signed shipping confirmation has been returned. We accept VISA, MasterCard, Discover Card, Check, Money Order and wire transfers. Debit cards are welcome but before making any large purchase, you may want to check with your card’s issuer to make sure you are not exceeding your card’s daily or transactional limit. We accept purchase orders from government agencies, educational institutions, and corporations. All purchase orders are subject to credit approval. Please contact our sales department for all purchase order inquiries. All orders placed through Cranium are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone requesting additional information. In order to guard against fraudulent activity, Cranium must verify the bill to and ship to address. Please be sure to provide your exact billing address and phone number (the address and phone number your credit card bank has on file). Incorrect information will cause a delay in the processing time. If your shipping address is different than you're billing address (where you receive your credit card statement), please call your credit card bank to make them aware of the shipping address. Informing your credit card bank about your the shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only. Please recognize that calling your credit card bank about an address notification may not only be necessary, but it will also speed up the verification process. We are currently unable to process any credit cards that are billed to an address outside of the United States. Payment expected by check, Money Order, Wire Transfer. Our customers 100% satisfaction guarantee is our priority, however due the the custom only status merchandise purchased from Cranium Furniture is non-returnable, on-refundable, and non-exchangeable. EXCHANGES/RETURNS/CLAIMS/ADDITIONAL FEES: DO NOT ACCEPT ANY DELIVERY IF PACKAGING OR ITEMS LOOK DAMAGED OR ARE DAMAGED UPON OPENING. IF ITEMS ARE DAMAGED AND CRANIUM FURNITURE IS NOT NOTIFIED WITHIN 7 DAYS OF ACCEPTANCE, CRANIUM HOLDS NO LIABILITY AND WILL NOT SUBMIT FOR A CLAIM. All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately, do not accept delivery. We must be informed of all shipping related claims within 7 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. All defective product returns require a RA#, (return authorization). A RA number must be issued within 7-14 calendar days after the date of purchase; it will be valid for 10 calendar days after it’s issued. All claims will be processed within 7-14 business days of customer's damage claim. Customer must provide photos and proper documentation as requested by Cranium Furniture. If documentation is not provided, no claim or exchange can be made. Once the damages have been assested as a manufacturing defect and value determined Cranium will provide customer with procedure for replacement products. Only upon approval by Cranium Furniture. Additional charge incurred as deemed applicable. Additional charges are agreed to and authorized by and with customer signature. By signing, customer agrees to any fees or charges per notification by Cranium Furniture. Customer credit card on file, per payment information provided, will be charged accordingly. Daily storage fees will be charged to Customer credit card on file, per payment information provided. Cranium Furniture will not fraudulently misuse customer credit card information. Cranium will notify customer via Phone and/or E-mail of any and all additional potential charges. Customer to is follow all policies and procedures as noted by the Terms and Conditions provided by Cranium Furniture. Upon non-compliance Cranium Furniture's liability and responsibilities become null and void. Customer agrees not to claim fraud in any way by Cranium Furniture. Customer agrees not to incur Credit Card Charge-Back for any and all reasons. All terms and conditions noted on craniumfurniture.com or shopcranium.com are subject to change and are not updated consistently. All terms noted here or via a furniture consultant are valid and preceed over any terms noted. ONLINE ORDER PRICE PROTECTION & ERRORS: Due to the unpredictable nature of the technology market, we cannot offer price protection credits on merchandise previously purchased on our website - shopcranium.com. Prices are subject to change at any time without notice based on a combination of factors that are generally out of our control. They are usually dictated by market and availability conditions and are often as likely to increase as they are to decrease. Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased. Please rest assured that we are offering you, our valued customers, the best possible price we can based on our real-time cost for the merchandise at that time. Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error. We reserve the right to refuse or cancel an order for an item that was priced incorrectly, whether it has been confirmed, charged, and even shipped. If an order is refused after it was shipped due to a pricing error, we may issue a charge to reconcile the price difference. The pricing posted on our website may not always be identical to those found on some price comparison shopping websites. Prices listed on most price comparison websites may take up to 24 hours to update and match our site. DESIGN AND DEVELOPMENT: Once Design and Development has been completed and submitted to the customer, customer can markup and make changes. If there are any discrepencies in the above descriptions please let Cranium know PRIOR to signing order confirmation. Cranium is NOT responsible for any additional designs submitted after signing order confirmation. IF the customer changes scope of design, this will delay and lengthen turnaround time and are subject to additional fees. Design and Development fee is non-refundable, non-reimbursable, not applied to future orders or used as a discount. SHIPPING: Shipping will be provided as an estimate until date of order shipment. Rates are subject to change. All rate quotation are subject to equipment availability, efficient transit times and seasonal road restrictions. Any variations in weights, dimensions, origins, and or destinations, or services listed on a quote may result in a change of total charges. Transportation cost in countries other than the u.s. and accessorial charges are subject to change without notice. The release value rate for one load is $2.50 per pound with a maximum of up to $100,000.00 and is applicable for transportation services performed within the united states. Please call for additional coverage and rate if required. Any quote is good for thirty (30) days. Shipments are delivered via independent services. Cranium Furniture is not directly responsible once removed from our docks. All shipments are insured and any issues are to be handled directly with shipping service provider according to their policies and procedures. Cranium Furniture will assist as deemed necessary. Cranium does not guarantee order completion date. Dates provided are an estimate only as unforeseen issues may occur. Cranium does not guarantee order shipment delivery dates provided are an estimate only as unforeseen issues may occur and are in the hands of the carrier service provider. Cranium is not responsible for any and all delivered shipments to address other than Credit Card Bill-To address. If items are CUSTOMER PROVIDED SHIPPING: Any shipment method arranged by customer will void any warranties. Cranium will not be liable for any damages once product has been picked up by customer provided shipping company. Customer wil be responsible for any issues with shipment. Any questions are to be sent to [email protected] or call to speak with a furniture and linen consultant. We appreciate your business and pride ourselves on quality products and services. Return Policy We are proud of our Custom Furniture and Accessories Collections which are custom made to order specifications and want you to be perfectly satisfied with your purchase, which include sheets, comforters, bedspreads, mattress pads, pillow cases and pillow shams. Our customers 100% satisfaction guarantee is our priority, however due the the custom only status merchandise purchased from Cranium Furniture is non-returnable, on-refundable, and non-exchangeable. EXCHANGES/RETURNS/CLAIMS/ADDITIONAL FEES: DO NOT ACCEPT ANY DELIVERY IF PACKAGING OR ITEMS LOOK DAMAGED OR ARE DAMAGED UPON OPENING. IF ITEMS ARE DAMAGED AND CRANIUM FURNITURE IS NOT NOTIFIED WITHIN 7 DAYS OF ACCEPTANCE, CRANIUM HOLDS NO LIABILITY AND WILL NOT SUBMIT FOR A CLAIM. All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately, do not accept delivery. We must be informed of all shipping related claims within 7 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. All defective product returns require a RA#, (return authorization). A RA number must be issued within 7-14 calendar days after the date of purchase; it will be valid for 10 calendar days after it’s issued. All claims will be processed within 7-14 business days of customer's damage claim. Customer must provide photos and proper documentation as requested by Cranium Furniture. If documentation is not provided, no claim or exchange can be made. Once the damages have been assested as a manufacturing defect and value determined Cranium will provide customer with procedure for replacement products. Only upon approval by Cranium Furniture. Additional charge incurred as deemed applicable. Additional charges are agreed to and authorized by and with customer signature. By signing, customer agrees to any fees or charges per notification by Cranium Furniture. Customer credit card on file, per payment information provided, will be charged accordingly. Daily storage fees will be charged to Customer credit card on file, per payment information provided. Cranium Furniture will not fraudulently misuse customer credit card information. Cranium will notify customer via Phone and/or E-mail of any and all additional potential charges. Customer to is follow all policies and procedures as noted by the Terms and Conditions provided by Cranium Furniture. Upon non-compliance Cranium Furniture's liability and responsibilities become null and void. Customer agrees not to claim fraud in any way by Cranium Furniture. Customer agrees not to incur Credit Card Charge-Back for any and all reasons. All terms and conditions noted on craniumfurniture.com or shopcranium.com are subject to change and are not updated consistently. All terms noted here or via a furniture consultant are valid and preceed over any terms noted. Sorry, we can not accept returns or cancellations under any other extenuating circumstances. We do not offer refunds on any furniture products since they are custom colored and produced to your tastes. Custom products may be canceled only if they have not yet gone into production. Shipping Shipping will be provided as an estimate until date of order shipment. Rates are subject to change. All rate quotation are subject to equipment availability, efficient transit times and seasonal road restrictions. Any variations in weights, dimensions, origins, and or destinations, or services listed on a quote may result in a change of total charges. Transportation cost in countries other than the u.s. and accessorial charges are subject to change without notice. The release value rate for one load is $2.50 per pound with a maximum of up to $100,000.00 and is applicable for transportation services performed within the united states. Please call for additional coverage and rate if required. Any quote is good for thirty (30) days. Shipments are delivered via independent services. Cranium Furniture is not directly responsible once removed from our docks. All shipments are insured and any issues are to be handled directly with shipping service provider according to their policies and procedures. Cranium Furniture will assist as deemed necessary. Cranium does not guarantee order completion date. Dates provided are an estimate only as unforeseen issues may occur. Cranium does not guarantee order shipment delivery dates provided are an estimate only as unforeseen issues may occur and are in the hands of the carrier service provider. Cranium is not responsible for any and all delivered shipments to address other than Credit Card Bill-To address. If items are CUSTOMER PROVIDED SHIPPING: Any shipment method arranged by customer will void any warranties. Cranium will not be liable for any damages once product has been picked up by customer provided shipping company. Customer will be responsible for any issues with shipment. Any questions are to be sent to [email protected] or call to speak with a furniture and linen consultant. We appreciate your business and pride ourselves on quality products and services. For domestic ground delivery orders, shipping costs are automatically calculated based on dimension, weight, method, and destination and can be viewed during your online checkout. For all other shipping method options or for a shipping quote by phone, please call our Customer Service Department at 1-866-508-8899. A Customer Service Representative must quote shipping charges to Puerto Rico, the Virgin Islands, Hawaii, Alaska as well as Internationally. We ship our products using FedEx and UPS Ground. If you would like your products sooner, we also offer expedited FedEx and UPS shipping for an extra charge. Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Cranium Furniture, Inc. The collective work includes works that are licensed to Cranium Furniture, Inc. Copyright 2003, Cranium Furniture, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Cranium Furniture, Inc. or purchasing Cranium Furniture, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Cranium Furniture, Inc. or to purchase Cranium Furniture, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Cranium Furniture, Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site. Stock Photos courtesy of: www.pachd.com. Trademarks All trademarks, service marks and trade names of Cranium Furniture, Inc. used in the site are trademarks or registered trademarks of Cranium Furniture, Inc. Warranty Disclaimer This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Cranium Furniture, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Cranium Furniture, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Cranium Furniture, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Limitation of Liability Cranium Furniture, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Cranium Furniture, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Typographical Errors In the event that a Cranium Furniture, Inc. product is mistakenly listed at an incorrect price, Cranium Furniture, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Cranium Furniture, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cranium Furniture, Inc. shall issue a credit to your credit card account in the amount of the incorrect price. Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Cranium Furniture, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Notice Cranium Furniture, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Cranium Furniture, Inc. Miscellaneous Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Cranium Furniture, Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Cranium Furniture, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Cranium Furniture, Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Cranium Furniture, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you. Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Cranium Furniture, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Participation Disclaimer Cranium Furniture, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Cranium Furniture, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Cranium Furniture, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Cranium Furniture, Inc. in its sole discretion. Indemnification You agree to indemnify, defend, and hold harmless Cranium Furniture, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Third-Party Links In an attempt to provide increased value to our visitors, Cranium Furniture, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Cranium Furniture, Inc., Cranium Furniture, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Cranium Furniture, Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Cranium Furniture, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). |